Cart is empty - Refund Eligibility
1.1. Products Eligible for Refund: We offer refunds for products purchased directly from Freshta Agri Business that meet the following criteria:
– The product is damaged or defective upon arrival.
– The product does not meet the specifications or quality standards as described on our website.
– The product is not delivered within the specified delivery time frame.
1.2. Products Not Eligible for Refund: We do not offer refunds for the following:
– Change of mind or preference.
– Consumable products that have been opened or used.
– Products damaged due to improper storage or handling.
- Requesting a Refund
2.1. Notification: To request a refund, you must notify us within [insert number of days] days of receiving the product. Please contact us at [email protected] and provide the following information:
– Your order number.
– Details of the product(s) you wish to return.
– Reason for the refund request.
– Supporting documentation or photographs, if applicable.
2.2. Return Shipping: If a return is approved, we may provide instructions for returning the product. You will be responsible for the cost of return shipping unless the product is being returned due to our error or a defective item.
- Refund Process
3.1. Inspection: Once we receive your returned product, it will be inspected to verify its eligibility for a refund.
3.2. Refund Approval: If your refund is approved, we will initiate the refund to your original payment method within [insert number of days] days. The timing of the refund may vary depending on your financial institution.
- Contact Us
If you have any questions or concerns about our Refund Policy, please contact us at [email protected].
